Need help?
You can check our Help Centre for a quicker answer. If you still need help you can reach our Customer Service team below.
For our existing customers
ORDERS & DELIVERIES:
We’re here to help and deliver seven days a week — 365 days a year.
You can place orders between 7am and 1pm, Monday – Friday. Don’t forget:
- Some of our products can only be ordered on specific days
- We only accept orders via EDI platforms or the Online Bakery. If you’d rather not place daily orders, click here to find out more setting up a standing order.
CONTACT US:
For the quickest response, send us a message on our help centre and one of our advisors will be in touch. We’re available online from 7am to 4pm, 7 days a week, excluding bank holidays.
If you prefer to call, our phone lines are open from 7am to 1pm Monday to Friday only. On weekends, use the help centre to get in touch – this is the quickest way to get a response.
Accounts
If you’d like to talk to someone regarding payments, please call on – Tel: +44 (0)20 8457 2190
For enquiring customers
If you’re interested in using us as a supplier, please click through to here.
For press enquires
Our head office
For all other enquiries, please contact us on the below contact details and we’d be happy to direct you to the right person.
Tel: +44 (0)20 8457 2080
The Bread Factory Head Office
Unit 12 Garrick Road Industrial Estate,
Irving Way,
London,
NW9 6AQ
