Need help?

You can check our Help Centre for a quicker answer. If you still need help you can reach our Customer Service team below.

For our existing customers


We’re here to help and deliver seven days a week — 365 days a year.

You can place orders between 7am and 1pm, Monday – Friday. Don’t forget:




For the quickest response, send us a message on our help centre and one of our advisors will be in touch. We’re available online from 7am to 4pm, 7 days a week, excluding bank holidays.

If you prefer to call, our phone lines are open from 7am to 1pm Monday to Friday only. On weekends, use the help centre to get in touch – this is the quickest way to get a response.



If you’d like to talk to someone regarding payments, please call on – Tel: +44 (0)20 8457 2190

For enquiring customers

If you’re interested in using us as a supplier, please click through to here.

For press enquires

For all press enquires or to get in touch with our marketing team please click here.


Our head office

For all other enquiries, please contact us on the below contact details and we’d be happy to direct you to the right person.

Tel: +44 (0)20 8457 2080

The Bread Factory Head Office
Unit 12 Garrick Road Industrial Estate,
Irving Way,


The Bread Factory Limited is a registered company in England and Wales • Company No. 032 375 76 • Registered Office: Unit 12, Garrick Road Industrial Estate Irving Way, London NW9 6AQ • Vat Registration Number 927554009 • © Copyright 2004–2022 The Bread Factory. All rights reserved. •

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